Dolar138 Privacy Policy – Your Personal Data Security Is Our Priority

This Privacy Policy applies to all users who access or use the dolar138 platform, including our official website, mobile app, and all related services. It covers all personal information you provide to us directly, as well as information we collect automatically while you use the platform.

Dolar138 operates in accordance with the principles of the applicable Personal Data Protection Act (PDPA) and international data protection standards. We regard your privacy as a trust to be carefully upheld, not merely a legal obligation.

• This policy applies to all channels of interaction with dolar138.
• We only collect data that is strictly necessary to provide our services.
• You have the right to access, correct, or request deletion of your data at any time.
• Any material changes to this policy will be communicated to members in advance.

We collect information from you through two main methods: information you provide directly when registering or using the platform, and information collected automatically through standard technologies such as cookies and server logs.

We do not collect sensitive information such as biometric data, health records, or religious information unless required by law. All financial data is handled through fully encrypted channels and is not stored in plain-readable format.

Every piece of data we collect has a clear and lawful purpose. We do not use your data for purposes unrelated to the services we provide or without a solid legal basis.

• Account Management: Creating and managing your account, including identity verification through the required KYC process.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Platform Security: Detecting and preventing fraud, hacking, multi-account activity, and any platform abuse.
• Customer Support: Responding to enquiries, resolving complaints, and providing effective technical support.
• Service Improvement: Analysing usage patterns to improve platform design and user experience.
• Communication: Sending important notifications related to your account, promotions, and relevant platform updates.
• Legal Compliance: Meeting reporting and audit requirements mandated by relevant authorities.

Dolar138 does not sell, rent, or disclose your personal data to third parties for independent marketing purposes. However, in the course of operating the platform, we may share certain information with the following parties under limited and controlled circumstances:

• Payment Processing Providers: Required transaction information is shared with licensed payment gateways to securely process your deposits and withdrawals.
• Identity Verification Providers: Minimum identity data required is shared with certified third-party KYC services solely to verify your identity.
• Game Providers: Non-personally identifiable game session data is shared with game providers for technical and fairness audit purposes.
• Technical Infrastructure: Cloud and server service providers bound by strict data protection agreements.
• Legal Authorities: We will disclose information to authorities when required by a court order or valid legal requirement.

Dolar138 invests seriously in security infrastructure to ensure your personal and financial data is always protected against unauthorized access, breaches, or misuse. Our security systems are designed in layers to provide comprehensive protection at every level.

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL encryption — the same standard used by the world's leading banking institutions.
• Secure Storage: Sensitive data is stored in encrypted format within isolated databases with strict access controls.
• Two-Factor Authentication: 2FA is available and encouraged for all accounts to prevent unauthorized access even if your password is compromised.
• 24/7 Monitoring: An automated threat detection system monitors for any suspicious activity at all times and responds immediately.
• Regular Security Audits: Independent security assessments are conducted regularly by third-party experts to identify and address potential vulnerabilities.
• Staff Training: All staff who handle customer data undergo comprehensive privacy and security training.

While no system can guarantee absolute security, we take every reasonable measure to minimize risk. Should any security incident affecting your data occur, we will notify you within the timeframe required by applicable law.

The dolar138 platform uses cookies and similar technologies to enhance user experience, maintain secure login sessions, and understand how our platform is used. Cookies are small text files stored on your device by your web browser.

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous data on how the platform is used to help us identify areas for improvement.
• Functional Cookies: Remembering your preferences such as language, display settings, and game choices for a more convenient experience.
• Analytics Cookies: Used to analyze traffic and usage patterns in aggregate for platform improvement purposes.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality or user experience of the dolar138 platform.

As the data owner, you have certain rights regarding the personal information we hold. dolar138 fully respects these rights and provides easy channels for you to exercise them.

To exercise any of these rights, please contact our customer support team via live chat or official email. We will respond to your request within 30 calendar days. In some cases, we may require additional identity verification before processing your request to ensure account security.

Dolar138 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Retention periods depend on the type of data and relevant legal requirements.

• Active Account Data: Retained for the duration your account is active and for several years after account closure for compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
• Support Communication Logs: Retained for 3 years for reference and complaint resolution purposes.
• Technical Log Data: Retained for 12 months for security and technical troubleshooting purposes.
• Marketing Data: Retained until you withdraw consent or unsubscribe from marketing communications.

Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered. You may request more details about specific data retention periods by contacting our support team.

Dolar138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or added platform features. This page will always display the date of the latest revision at the top.

For any material changes — those that significantly affect how we use your data — we will send a notice to your registered email address at least seven (7) days before the changes take effect. For minor changes that do not materially impact your privacy rights, updates may take effect immediately.

If you have any questions, concerns, or wish to exercise your privacy rights, dolar138's dedicated data privacy team is ready to assist you. We are committed to providing clear and accurate responses within a reasonable timeframe.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Privacy Email: [email protected] — dedicated to inquiries related to personal data and privacy.
• Response Time: We aim to respond to all privacy enquiries within 3–5 business days.

If you are dissatisfied with how we handle your data after contacting us, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.